Privacy Policy

1. Data We Collect

We collect information you provide directly (name, email, photos, profile details) and information generated by your use of our platform (messages, search activity, device information, IP address, and usage analytics). Payment information is processed by our PCI-DSS compliant payment partners and is never stored on our servers.

2. How We Use Your Data

We use your data to provide and improve our services, match you with compatible members, send transactional emails (account confirmations, billing receipts), and ensure platform safety. We use aggregated, anonymized analytics to improve our matching algorithms. We do not use your data for third-party advertising.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with: service providers who help us operate our platform (hosting, payment processing, email delivery) under strict data processing agreements; law enforcement when legally required; and other parties with your explicit consent.

4. Your Rights

Depending on your jurisdiction, you have the right to:

• Access — request a copy of all personal data we hold about you
• Rectification — correct inaccurate personal data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Portability — receive your data in a portable format
• Objection — object to certain processing activities
• Withdraw consent — at any time for consent-based processing

To exercise these rights, contact us at privacy@en-sugarmomma.com. We respond to all requests within 30 days.

5. Cookies

We use essential cookies to operate our platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings or our cookie consent manager. Disabling non-essential cookies will not affect your ability to use the platform.

6. Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We conduct regular security audits and penetration testing. Our infrastructure is hosted on SOC 2 Type II certified data centers with 99.99% uptime SLAs.

7. Contact Our DPO

Our Data Protection Officer can be reached at dpo@en-sugarmomma.com for any privacy-related concerns or regulatory enquiries. For general support, visit our Contact page.